Managed IT Service in Kuala Lumpur & Selangor

Our company’s managed IT service is a complete support solution for businesses in Kuala Lumpur, Shah Alam and Selangor that choose to outsource their IT operations.

Our Managed IT Services Includes  

• Remote & On-Site IT Support

Our IT technicians provide fast response to your daily IT needs via remote and/or on-site IT support services to ensure minimal downtime.  

• Proactive IT Maintenance 

Our proactive IT maintenance approach includes performing scheduled updates, regular security patches, data backups, and comprehensive system checks. This reduces downtime risks, extends the lifespan of your systems and keeps your business technology performing at its best.

• IT Asset Management 

We provide IT asset management including business inventory tracking and lifecycle management. From procurement to retirement, every hardware unit and software license is accounted for so you can optimise resources, reduce waste and ensure compliance with software usage.

• Network Monitoring

Our team offers network monitoring for routers, switches, and access points. Early detection of unusual activity or performance bottlenecks allows us to resolve issues before they impact your operations.

• IT Consulting Service

Our IT consulting service includes strategic guidance for IT planning for system upgrades and cloud migration too. We can help you build a roadmap that aligns technology with your business goals and future growth plans ensuring you receive the maximised benefit of your IT usage.

• Computer Hardware Support

We offer computer hardware repair , replacement and upgrading services for desktops, laptops, and servers. PCs, printers, routers, and NAS systems can also be set up by us, ensuring an efficient integration into your business environment.

• Computer Software Support 

We provide installation and configuration of macOS and Windows operating systems, along with setup and support for productivity suites including Microsoft 365 and Google Workspace. In addition, we handle virus and malware removal, software licensing management, and software deployment to keep your systems working efficiently.

• Cybersecurity Services

Our cybersecurity solutions protect your data, network and users using firewall management, providing endpoint protection using antivirus and EDR tools, email filtering and security against spam and phishing, data backup and disaster recovery solutions. We also organise staff training to raise awareness of the importance of cybersecurity in your company. 

• Cloud & Remote Work Solutions

We can ensure your work is migrated to cloud platforms including Microsoft 365, Google Workspace, Dropbox, or OneDrive so that your staff can work remotely. Ask about our remote access setup using VPNs, RDP, and other tools for file sharing as well as cloud backup solutions that are available.

Benefits of Engaging Our Outsourced Managed IT Services For Your Business 

• Cost Efficiency with Predictable Pricing 

Instead of dealing with ad-hoc computer repair bills and expensive downtime, you can enjoy transparent and flat-rate pricing when you engage a reliable managed IT service provider. This helps your business manage the allocated IT budget effectively and reduces overall IT overheads without compromising on service quality.

• Access to Certified Professional IT Experts

With our managed IT services, you gain access to a team of experienced and certified IT professionals who stay updated with the latest technologies, best practices and security standards. This means your business benefits without incurring the fixed cost of hiring, training, and retaining an in-house IT department.

• Scalable Solutions That Grows with Your Business

Our managed IT service allows you to add new users, devices, and other IT services when your business expands. 

• Focus on Core Business Operations

By outsourcing IT management, you and your team can spend less time troubleshooting technical IT problems and more time focusing on strategic business initiatives, customer engagement and revenue growth. Our system will handle everything so this ensures you can focus on the core business operations.

• Enhanced Cybersecurity

We can help enhance your cybersecurity by providing protection using firewall, advanced endpoint protection, antivirus software, and layered security strategies designed to protect your data and systems from cyber threats. Enquire about our employee cybersecurity awareness training to reduce the risk of breaches caused by human error.

• Peace of Mind

Knowing your IT infrastructure is monitored and proactively managed allows you to focus on running your business with confidence. Regular maintenance, and preventive IT measures mean fewer disruptions, and better reliability across your business operations.

• IT Compliance Support 

Many industries have strict compliance requirements when it comes to data protection and IT systems. Our IT team can assist with industry-specific compliance, helping you navigate audits, prepare documentation, and implement secure system designs that meet regulatory standards.

Factors Affecting the Cost of Managed IT Services 

• Scope of Services and Level of Support Required

The higher the client’s IT maintenance requirement is, the more expensive the IT support service fees will be. For example, a business requiring constant monitoring, full hardware and software support, and cybersecurity services will pay more than businesses that only need occasional troubleshooting or system updates.

• Number of Users and Devices

Our pricing is structured based on the number of employees, devices, and endpoints under management. As your team and company grows, new devices including laptops, desktops, and mobile phones will add to the service cost. 

• Network Complexity

Businesses with simple, small-scale networks are easier and cheaper to manage than large companies with multiple locations and interconnected servers, and complex IT environments. 

• Security Requirements

Security requirements for different businesses may differ according to risks. Implementing and maintaining measures including firewalls, endpoint protection, intrusion detection systems, encryption protocols and continuous vulnerability assessments will cost you more. 

• Client’s Industry-Specific Requirements & Complexity

Beyond security, each industry comes with its own IT needs. Our experienced IT team can cater to these specific client requirements. The more specialised the systems and compliance requirements, the higher the overall IT service fee will be. 

• Required Response Time and Frequency of Support 

Service level agreements (SLAs) have a direct impact on cost. Businesses that need fast guaranteed response time or same-hour resolutions, will naturally incur higher fees than companies that only need regular IT support on normal business hours. 

• Data Backup and Disaster Recovery Needs

Some companies may need daily backups to a local server, while others require continuous replication to secure cloud environments with instant failover capabilities. A frequent and advanced backup strategy that requires more management will incur higher costs.

• Client Location

Companies that require frequent on-site IT support may incur more costs compared to businesses that can rely primarily on remote IT support. 

• Onboarding and Setup Fees 

Before our ongoing IT support can begin, we will perform a client onboarding phase. This involves a full IT audit, documentation of your existing systems, installation of monitoring tools, patching outdated software, and migrating data. 

• Cloud Services and Licensing

Many businesses rely on cloud-based platforms. The cost of managing this are included in the service, but licensing fees and storage requirements are usually passed on to the client. 

• Other Custom IT Service

Additional IT services including hardware and software procurement, software licensing, IT compliance audits, and custom integrations will affect the total cost. 

Ultimately, the cost of managed IT services depends on your organisation’s unique needs, level of complexity, and long-term goals. Consider the fees paid for managed IT services a strategic investment for your business. 

Please get in touch with our IT team by phone call or email for a detailed managed IT service tailored to your business in Cyberjaya, Bukit Jalil or Putrajaya.