Privacy Policy

Geld Technologies (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By engaging our services or providing us with your personal information, you consent to the collection and use of your data as described in this Policy.

1. Data We Collect

We may collect and process the following categories of personal data:

1.1 Identity and Contact Information

• Full name
• National Registration Identity Card (NRIC) number (where required)
• Email address
• Mobile phone number
• Postal or business address

1.2 Device and Technical Information

• Device serial number, make, and model
• Description of the reported fault or issue
• Data related to software configurations or diagnostic findings

1.3 Financial Information

• Payment method details (we do not store full card numbers)
• Transaction history for services rendered

1.4 Communication Records

• Records of correspondence via email, WhatsApp, or telephone
• Service feedback and satisfaction surveys

2. How We Use Your Personal Data

Your personal data is collected and used for the following purposes:
• Providing, managing, and delivering our repair, networking, and data recovery services
• Processing payments and issuing invoices or receipts
• Contacting you about service updates, completion, or required approvals
• Handling complaints, warranty claims, and after-service support
• Complying with legal and regulatory obligations under Malaysian law
• Improving our service quality through internal analysis and feedback
• Sending promotional communications where you have opted in to receive them

3. Legal Basis for Processing

We process your personal data under the following legal bases as recognised by the PDPA 2010:
• Contractual necessity — to fulfil the service or product agreement with you
• Legitimate interests — for business operations, fraud prevention, and service improvement
• Legal compliance — to satisfy regulatory and statutory obligations
• Consent — where explicitly sought for marketing or optional data uses

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:
• Authorised service partners or sub-contractors engaged to fulfil your service request
• Third-party payment processors for the purpose of completing transactions
• Government authorities or law enforcement agencies where required by law
• Couriers or logistics partners for product deliveries (where applicable)
All third parties are required to handle your data in accordance with the PDPA 2010.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Service records are typically retained for a minimum of seven (7) years in compliance with Malaysian business and tax regulations.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
• Access controls limiting data access to authorised personnel only
• Secure storage of physical and digital records
• Encryption of sensitive data in transit and at rest where applicable
While we take reasonable precautions, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under the PDPA 2010

As a data subject under Malaysian law, you have the right to:
• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing where consent is the legal basis
• Limit the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within twenty-one (21) business days.

8. Cookies and Website Data

Where applicable, our website may use cookies to enhance user experience, analyse traffic, and remember preferences. You may disable cookies through your browser settings; however, this may affect certain site functionality.

9. Links to Third-Party Sites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated policy will be made available at our premises and website with a revised effective date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:
Geld Technologies
Email: info@computerrepair.com.my
Phone: +6016-666-9438
Address: 57-2 ( First Floor ), Jalan USJ 9/5S, 47620, Subang Jaya, Selangor. D. E.